Good Customer Service... Priceless!

Took in some lunch at Brio's today and usual bartender was tending tables but stopped to chat a minute which was nice. Working bartender took my usual order Chicken Limone. Have a tendency of ordering same meal over and over at restaurants once I find a good plate. Was set up with drink and crackers and continued on last week book selection "People are IDIOTS and I can Prove it!" by Larry Winget.  Somehow the wrong order was placed and I told waiter what I actually order and he was very polite and apologized and took it back.  A minute later the manager came by and offer a salad or some lobster bisque that I responded that the bisque would be fine. This was followed by sincere apologies by bartender and manager several times over and follow ups about how food was and so on.  Long story short the service at Brio's is excellent on each visit there and they went above and beyond the norm on customer service in correcting an honest mistake. 
Excerpt for book
"A rant. Businesses exist for one reason and only one reason: to make a profit. The most profitable companies serve their customer well. They assure their profitability by employing people who are worth more than they cost. If your business isn't doing well , it's because you aren't doing these things."   Brio's is doing this